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Warranty

 

We always stand behind our work. If you have an issue with the glazier services performed by our team, we will do our best to resolve it to your satisfaction. In our work we use only materials covered by the manufacturer's warranty. Here is a List of warranty Information provided by product manufacturers we use.

 

Vinyl Windows & Patio Doors

Life Time Warranty on the Vinyl Windows or Patio Doors lasts for as long as the Property Owner shall own the property and live at the stated property address, from date of window or patio door installation, under normal use and service, against specified defects in material and workmanship of the Vinyl Windows and Patio Doors, occurring as a direct result of the manufacturing process, and subject to the terms and conditions of this Limited Warranty. The rigid vinyl in the window or patio door sash frames of the basic window unit will be warranted against cracking, warping, peeling, flaking, blistering or corroding.

 

Sealed Units

Our Sealed Unit Manufacturer states that all sealed units are warrantied for 5 years on the air seal between the panes. You have the option to purchase 5 years of additional warranty on these units to make the warranty 10 years on the units seal. If the window fogs up before 5 years has passed and you still own your home then the unit will be replaced free of charge to you. Normally the seal on these  windows last for 20 - 25 years.

 

Shower Glass Enclosures

Our shower Enclosures are Have a Lifetime Warranty on workmanship and water Tight seal. It is recommended that you check the installed materials within a few days after install. We will be able to send the product back to the manufacturer if the damage was caused by them. If the damage was due to the installation process then New Town Glass will be responsible for the cost of replacement.

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